The way technology has boomed in recent years has truly been an incredible experience to witness. What a time to be alive! Tech is slowly taking over many of our business operations and reducing the need for a large staff, thereby also eliminating many of the human errors in the process.
Artificial Intelligence and Customer Service
Models like artificial intelligence, cloud technology, and machine learning have also made it possible for businesses to expand beyond the previous restrictions of reality. Today, you can witness endless possibilities in the world of business, all thanks to the triumphs in technology.
One aspect that shows great promise because of artificial intelligence is enhancing the user experience by providing effective customer service. Here are some ways AI improves customer services:
1. Instant Customer Support from Chatbot
Back in the day, when shopping online, you either had to send an email or fill out a contact form for the company to reach out to you. Sometimes you had to wait days before a customer rep got in touch.
Today, when you visit a website, you can contact customer support simultaneously, share your query, and expect a response in real time. This is an excellent way to lessen the load on each customer representative and reduce the response time on problem resolutions.
2. Predict Change in Customer Behavior
Customer behavior has changed a lot with time. It is a natural process that every target market goes through. It is important to determine the consumer behavior of your target audience because it helps you in many factors like marketing, customer retention, etc. For instance, the consumer behavior of baby boomers and millennials are quite distinct.
AI helps keep track of the important factors and provides a deep analysis of each variable.
3. Standardized Responses
AI helps you determine standardized and uniform ways to respond to customers while remaining true to your brand identity. Artificial intelligence plays a major role in providing customer support that can be personalized and ensures that similar quality of human interaction and customer service is granted every time.
4. Simplify Task Management
Large-scale organizations were starting to have a hard time offering customer service to every customer and providing them with solutions for their queries. Ai has now made it possible to deal with multiple customers. At the same time, it has also allowed businesses to filter the content and provide personalized user experiences.
Opening a branch of a big restaurant chain with no customer service staff would not have been possible without the help of AI. Today, you can place an order sitting at home, collect it from the store, and return to your place by having the least interaction with another human possible.
Hence, AI has allowed businesses to simplify their tasks in many ways and not just with customer interaction. It has streamlined the process of reaching the customer and other processes that happen behind the scenes that aid this entire phenomenon.
5. Allows Customers to Solve Their Problems on Their Own
AI helps improve customer service by allowing the customer to use the necessary tools and resources to identify their issue and solve the problem.
True Story: We here at cloudHQ were looking to understand how to remedy an issue with our blog. We noticed that images were being uploaded with their own URL and showed up in search. Now, that’s a problem because Google punished the blog’s reputation – afterall, a URL of a single image on a blog post doesn’t really provide much value to anyone.
So, we asked customer support at WordPress to help us, but the wait was a few days. Then we prompted ChatGPT with “How to remove URLs from image uploads in WordPress,” and it actually provided the code for us to use! We popped the code in, and it worked beautifully! 🙂
With the help of AI, businesses just like cloudHQ can simply solve their own problems, truly revolutionizing customer self-service.
The thing about AI is that you need not follow the trends of other businesses. In fact, it allows you to get creative in solving your problems and effectively improve your customer experiences as per your requirements and business needs.
Another incredible feature of AI is ChatGPT, a model revolutionizing how people work. It has the power to enhance your customer service in multiple ways.
For example, you can use ChatGPT for Gmail by cloudHQ to develop responses to customer emails, ensure your content and language is up to par, or create content for emails regarding any aspect of your business from scratch while saving time and resources.
The email assistant can transform brief instructions or prompts into automatically written emails. After installing the extension, click on the ChatGPT icon here:
Enter instructions in the window that pops up and click on ‘Generate Email.’
And the extension will write the email for you! All you need to do is edit it.
So, get the ChatGPT for Gmail by cloudHQ Chrome extension today and optimize your customer service offering!