MYTH: unhappy customers tell 9-10 people about their experience. This is an old maxim in marketing and business. And it’s wrong. The 1970s Coca-Cola Study The original “unhappy customers tell 9-10 people about their experience” idea comes from a study commissioned by Coca-Cola in the late 1970s. As business author Allan Kimmel wrote in his […]
7 Advanced Dropbox Features You Didn’t Know
By now you probably have a Dropbox account, and quite possibly, more just than one. The beauty of Dropbox is its simplicity. Drop a file in a folder and it’s magically synced to Dropbox—safe, secure, and available when you need it. Dropbox is so easy, in fact, that you might not be aware of some […]
Write This, Not That (10 Email Etiquette Rules You Need to Know)
The Email Subject Line Pitch from Daniel Pink on Vimeo. Table of Contents 11 Email Etiquette Rules 1. One Idea or Request per Email 2. Write at a 6th-Grade Reading Level 3. Catch Every Typo 4. Write Subject Lines that Catch Attention 5. Use a Professional Email Address 6. Use a Signature Block with Contact […]
Label Sharing Is an Awesome Coaching Tool
We’ve all gotten terrible emails. Too long, too short, angry-sounding, unclear, full of grammar errors—the mistakes come in all forms. It’s especially bad to get a bad email from your supplier or a salesperson. In fact, if it was a from a salesperson, you would most likely never even respond. Review Your Team’s Emails Before […]
New: Full Basecamp 3 Backup Support
We’re proud to announce cloudHQ as the only company to fully support 37Signals’ newest project management platform, Basecamp 3, with an automated, real-time cloud backup. Automatic Basecamp 3 Backup Basecamp is used to organize your most important projects, and to go without backing it up is a huge deficit. With cloudHQ, you […]
How to Organize Email by Project
Table of contents Create a Label or Folder for Each Project Use Rules and Filters to Automate the Process Experience the Ease of Shared Gmail Labels The Payoff Share a Gmail Label Ever lose 10 minutes searching your inbox trying to find a message you know you got from a client last week? Or do […]
Overwhelmed? 7 Ways to Be Productive Anyway
Feel overwhelmed at work? It happens to all of us sometimes. Ironically, having too much to do can easily sap you of your motivation to do much of anything. Here are some tips you can use to stay productive, even when it feels like you have far too much to do: 1. Choose the 3 […]
How Sales Teams Use Gmail Labels to Close More Deals
Recently we heard about how the company Rentec Direct was using cloudHQ’s Gmail Label Sharing Chrome extension to dramatically improve how they responded to inbound leads. Rentec Direct sells property management software. Janell Kittleson is affectionately known as their “Master of Sales”. Here’s how she described their sales team’s old process: “Prior to cloudHQ, incoming […]
How to Manage Your Digital Receipts
How do you store and organize the receipts you receive by email? We often hear people say: “print to PDF.” If that’s what you’ve been doing, we’ve got 2 better, faster, easier ways for you to try. Both these methods will help you organize your digital receipts with a single click from […]